Mga Tuntunin ng Serbisyo — Terms of Service

Huling na-update: 6 October 2026 · Effective: 6 October 2026

Ang maikling bersyon

• ₱199 kada 30 araw. Walang awtomatikong kaltas — ikaw ang magda-decide kung ituloy.
• Hindi dumadaan sa amin ang pera mo. Diretso sa wholesaler o sa'yo ang bayad.
• Hindi kami nagpapautang. Ang utang sa app ay sa inyo ng suki mo lang.
• Zero tolerance sa abusive content at behavior. Pwedeng mag-report at mag-block; sinusuri namin ang reports sa loob ng 24 oras.
• Sa'yo ang datos mo. Pwede mong i-export kahit kailan, kahit lapsed na.
• Pwede kang tumigil kahit kailan. Walang parusa, walang tanong.

Nasa ibaba ang buong bersyon sa Ingles, na siyang opisyal na bersyon.

1. Agreement

These Terms govern your use of TindahanAI, operated by <<EXACT DTI REGISTERED BUSINESS NAME>>, DTI Business Name No. <<DTI BN NUMBER>>, in <<CITY>>, <<PROVINCE>>, Philippines ("we", "us"), including tindahanai.com and our mobile applications. By creating an account you agree to them.

2. What TindahanAI is — and is not

TindahanAI is software. We provide tools for recording inventory, sales, customer credit, and orders, and for connecting retailers with wholesalers.

Three things we are explicitly not, each of which limits what you may expect of us:

We are not a payment service. Money never passes through TindahanAI. Payments between stores, suppliers, and sukis happen directly between those parties, in GCash or Maya (or in cash on pickup/delivery, when both sides agree). We generate the payment instruction and record what each party says happened. We hold no funds, process no transfers, and guarantee no payment. We are not a party to any transaction between you and another user, and we are not a Bangko Sentral ng Pilipinas–supervised institution.

We are not a lender. When you record utang, you are recording an agreement between you and your customer. We extend no credit, charge no interest, and are not a party to that debt. We keep the record you both rely on; the obligation is entirely yours and theirs.

We are not a party to trades between users. Disputes over goods, quality, delivery, or payment between a store and a supplier, or between a store and a suki, are between them. We may provide records we hold, but we do not adjudicate, guarantee, or indemnify.

3. Eligibility and accounts

You must be at least 18 and capable of entering a binding contract. You are responsible for the accuracy of your information and for everything done under your account. Tell us promptly at hoy@tindahanai.com if you suspect unauthorised access.

One account per store. Sharing credentials is at your own risk.

4. Subscription, payment, and renewal

4.1 Price and term

₱199 per 30-day period. VAT-inclusive where applicable.

4.2 Free trial

New accounts receive 60 days free from sign-up. Accounts enrolled under an earlier Early Access offer receive the full term they were promised at sign-up (12, 8, or 6 months). We will not shorten a term already promised.

4.3 Prepaid, never automatic

This is a prepaid period, not a recurring subscription. There is no card on file, no stored payment mandate, and no automatic deduction from your GCash or any other wallet. Each period is one you choose to buy.

4.4 How payment works

You send ₱199 to our published GCash account using the reference we generate, and submit the reference number or a screenshot as proof. Your period is extended immediately on submission. We then verify the payment.

If we cannot verify it — the payment was not received, or the amount differs — we will contact you, explain, and the extension may be reversed. We will not reverse an extension without telling you why.

4.5 Early renewal

Renewing before your period ends adds 30 days to the end of your current period. You never lose paid time by renewing early.

4.6 Grace and lapse

If a period ends without renewal, you keep full access for 3 more days. After that, the account lapses.

4.7 What lapsing means

When an account lapses, you can no longer create orders, send supplier orders, or make new AI queries.

You never lose access to your own records. Reading and exporting your inventory, sales history, suki list, and utang records remains available on any plan, including a lapsed one, for as long as we hold them. We will not lock you out of your own books.

4.8 Stopping

Stop renewing and the account lapses at the end of the period you paid for. No cancellation fee, no notice period, no exit interview. See the Refund Policy.

4.9 Price changes

We will give at least 30 days' notice by email before any price change. It applies from your next period. You may stop rather than accept.

5. Data processing terms — suki and customer records

This section applies when you record information about your customers.

You are the Personal Information Controller. TindahanAI acts as your Personal Information Processor under RA 10173. Accordingly:

You warrant that you have a lawful basis to collect and record your customers' data, that you have informed them as the DPA requires, and that the data you enter is accurate.

We undertake to:

• process that data only on your documented instructions and to provide the service
• never use it for our own purposes — no marketing, no resale, no analytics of our own, no model training
• apply the security measures described in our Privacy Policy
• restrict access to personnel who need it, under confidentiality obligations
• assist you in responding to data subject requests and to any NPC inquiry
• notify you without undue delay, and within 24 hours, of any breach affecting your data
• delete or return the data on termination, per the retention schedule in the Privacy Policy
• engage sub-processors only as listed in the Privacy Policy, and tell you before adding one

If a suki contacts us to access, correct, or delete a record, we will direct them to you and help you respond.

6. Payments between users

TindahanAI generates payment instructions (reference numbers, QR codes) and records what each side reports. The money itself never touches us. Specifically:

• When a store pays a supplier, the store sends GCash or Maya directly to the supplier's number. The supplier confirms receipt in the app.
• When a suki pays a store for a pre-order, the suki sends GCash or Maya directly to the store's number, or pays cash on pickup/delivery. The store confirms receipt in the app.
• We never hold, process, escrow, or guarantee any of these funds. We will not refund a payment made to another user — we have no funds to refund.
• Keep the reference number and screenshot. If there is a dispute, those records plus the in-app event log are what both sides have to work with.

7. Acceptable use and content moderation

TindahanAI has zero tolerance for objectionable content and abusive behavior.

You agree not to use TindahanAI to:

• record false transactions or debts
• harass, threaten, intimidate, or shame any person, including over unpaid utang
• post, send, or upload objectionable, obscene, defamatory, discriminatory, deceptive, or infringing content, including in chat, product listings, store profiles, announcements, or product photos
• sell goods you may not lawfully sell
• impersonate anyone
• attempt to access another business's data
• scrape, reverse-engineer, or overload the service
• breach any Philippine law.

You can report any user or content that violates these rules from inside the app — tap-and-hold a message, or use the Report button on a store, listing, announcement, or user profile. You can also block another user; chat between you stops working from both sides immediately.

We review reports within 24 hours. When a report is substantiated we may, without prior notice: remove or hide the reported content, revoke the ability to post the type of content involved, or suspend the reporting user's or the reported user's account. Repeat offenders are permanently banned.

Where we can, we will tell the person affected and give a chance to appeal. Appeals go to hoy@tindahanai.com.

8. Availability

We aim for high availability but do not guarantee uninterrupted service. We may take the service down for maintenance, with notice where practical. Features may change; where a change removes something you rely on, we will give reasonable notice.

9. Intellectual property

The software, design, and brand are ours. Your data — your products, prices, customers, sales, and records — remains yours. You grant us only the licence needed to host, process, back up, and display it to you in providing the service. That licence ends when your data is deleted.

10. Limitation of liability

To the fullest extent Philippine law permits, our total liability arising from the service in any 12-month period is limited to the amount you paid us in that period.

We are not liable for lost profits, lost sales, or business interruption; for any payment made or not made between you and a supplier, customer, or any third party; for any debt a customer does not repay; or for loss arising from data you entered inaccurately.

Nothing here excludes liability that cannot lawfully be excluded, including under the Consumer Act of the Philippines (RA 7394).

11. Indemnity

You will indemnify us against claims arising from your unlawful use of the service, or from your collection or use of customer data in breach of Section 5.

12. Termination

You may stop at any time. We may terminate for a material breach of these Terms, with notice and an opportunity to remedy where the breach admits of one. For serious breaches of Section 7, we may suspend or terminate immediately.

On termination you have 30 days to export your data before deletion.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of the Philippines. Courts of <<CITY>> have exclusive jurisdiction, without prejudice to any right you have to bring a consumer complaint before the Department of Trade and Industry or another competent body.

Before litigating, both sides agree to attempt good-faith resolution for 30 days from written notice.

14. Changes

Material changes will be posted here and notified by email at least 15 days before they take effect. Continued use after that date constitutes acceptance. If you disagree, stop using the service and export your data.

15. Contact

hoy@tindahanai.com

<<EXACT DTI REGISTERED BUSINESS NAME>> DTI Business Name No. <<DTI BN NUMBER>> <<CITY>>, <<PROVINCE>>, Philippines